FAQ

Frequently Asked Questions

Last Updated: October 2026

VAPEPIE Australia
Australian online store · Sydney & Melbourne warehouse fulfilment

Ordering

How do I place an order?

1. Add your selected products to the cart.

2. Click Checkout.

3. Enter your email address, Australian delivery address and payment details.

4. Apply a discount code, if available.

5. Complete payment and receive your order confirmation by email.

Orders are generally processed within 24–48 hours after payment confirmation, excluding weekends and public holidays.

Can I apply a discount code?

Enter your code in the Discount field at checkout and select Apply.

Only one discount code may be used per order unless otherwise stated.

Do you offer wholesale or bulk orders?

For wholesale or bulk-order enquiries, contact us at:

Email: [email protected]
WhatsApp: +86 16769925882

Shipping and Delivery

Where do orders ship from?

Orders are fulfilled from available local stock in our Sydney and Melbourne warehouse network.

How long does delivery take?

Estimated delivery is 5–9 business days after dispatch.

Delivery times may vary depending on your location, courier operations, public holidays, weather conditions and regional delivery limitations.

What are the shipping rates?

The applicable shipping fee is displayed at checkout.

Do you ship internationally?

VAPEPIE Australia currently serves customers with Australian delivery addresses only.

Can I order products from different warehouses together?

Some products may be stocked in different warehouse locations. If your order includes items from different warehouses, it may be split into separate parcels and delivered separately.

How can I track my order?

Once your order has been dispatched, you will receive tracking information by email.

Please allow 24–48 hours after dispatch for tracking updates to appear.

My tracking has not updated. What should I do?

If tracking has not updated after 48 hours, contact our support team with your order number:

Email: [email protected]
WhatsApp: +86 16769925882

Payments and Security

What payment methods do you accept?

Available payment methods are displayed at checkout and may include:

• Visa

• Mastercard

• PayPal

• Apple Pay

• Google Pay

Is it safe to order from VAPEPIE Australia?

We use SSL encryption to help protect information submitted through our website. Payments are processed through trusted third-party payment providers.

Does VAPEPIE Australia store payment details?

We do not store full credit card or payment account details. Payment information is handled by the relevant payment provider.

Order Changes, Returns and Issues

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist before fulfilment or dispatch begins. Once an order has been processed for dispatch or handed to a carrier, changes may no longer be possible.

What if my order is missing, damaged or incorrect?

Please contact us with your order number and clear photos or video evidence where applicable.

Our team will review the issue and provide appropriate assistance, including replacement or refund options where applicable.

What is your return policy?

Please refer to our Returns & Refunds Policy for full details.

Opened, used or consumed products are generally not eligible for change-of-mind returns for hygiene, safety and regulatory reasons. This does not affect rights that cannot be excluded under the Australian Consumer Law.

Privacy

Is my personal information protected?

We take reasonable steps to protect personal information and use it to process orders, arrange delivery, provide support and operate our website.

Please see our Privacy Policy for more information.

Adult Use Notice

VAPEPIE products are intended for adult consumers only.

Customers must meet the legal age requirement that applies in their state or territory and are responsible for ensuring that products may legally be ordered, received and used at their delivery location.