Shipping & Delivery

Last Updated: October 2026

At VAPEPIE Australia, we aim to provide reliable, secure and convenient delivery for customers across Australia.

Orders are fulfilled from available local stock in our Sydney and Melbourne warehouse network.

Australian Warehouse Shipping

Selected products are dispatched from our Australian warehouses for domestic delivery.

Shipping Features

• Australian warehouse fulfilment

• Domestic Australia-wide delivery

• Tracking included with every order

• Secure and discreet packaging

• Delivery in approximately 5–9 business days after dispatch

Delivery times are estimates only and may vary due to your location, courier operations, public holidays, severe weather, regional delivery limitations or other logistics factors.

Shipping Rates

The applicable shipping fee is displayed at checkout.

Warehouse Allocation and Split Deliveries

Products may be stored in different warehouse locations. Orders are dispatched from the warehouse with available stock and may be delivered in separate parcels where necessary.

To reduce the likelihood of split deliveries, please select products available from the same warehouse where possible.

Order Processing

Orders are generally processed within 24–48 hours after payment confirmation, excluding weekends and public holidays.

Orders placed on weekends or public holidays are normally processed on the next business day.

Once your order has been dispatched, tracking information will be sent to your email address.

Order Tracking

All orders include tracking.

You can check your shipment status at:

https://www.17track.net

Please allow 24–48 hours after dispatch for tracking information to become available.

If tracking has not updated after this period, please contact our support team with your order number.

Discreet and Secure Packaging

Your privacy matters to us. Orders are packed securely using plain and discreet external packaging, without unnecessary product details displayed on the parcel.

Shipping Notes

Please ensure that your delivery address, postcode and contact details are correct before completing your order.

Delivery estimates may be affected by courier delays, weather conditions, public holidays, regional service limitations or inaccurate delivery information supplied at checkout.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Customer Support

For shipping questions or order assistance, contact us:

Email: [email protected]
WhatsApp: +86 16769925882

We aim to respond within 1–2 business days. If you have not received a response, please check your spam or junk email folder.