Privacy & Security

1. Who Is Responsible for Your Personal Information

VAPEPIE Australia is responsible for handling personal information collected through this website.

Legal Entity: XDL CO., LIMITED
Registered Location: Hong Kong

For privacy enquiries, please contact us:

Email: [email protected]
WhatsApp: +86 16769925882

2. Collection, Storage and Use of Personal Information

a) When You Visit Our Website

When you visit our website, your browser may automatically send certain information to our server. This information may be temporarily stored in server logs.

This may include:

• IP address

• Date and time of access

• Name and URL of the requested page or file

• Referring website or URL

• Browser type

• Operating system and device information

We use this information to maintain website functionality, improve security, analyse website performance and support website administration.

b) When You Place an Order

When you place an order, we may collect:

• First and last name

• Shipping address

• Email address

• Phone number

• Date of birth or other information required for age verification, where applicable

• Order details

• Payment information processed directly by the relevant payment provider, such as PayPal, Stripe or a card processor

We use this information to process your order, arrange delivery, provide customer support, meet legal obligations and help prevent fraud.

We do not store your full payment card details.

c) When You Contact Us

If you contact us by email, WhatsApp or through a contact form, we may collect and store the information you provide to respond to your enquiry and provide support.

3. Sharing of Personal Information

We only share personal information where necessary to operate our website, process orders and provide our services.

This may include sharing information with:

• Delivery and logistics providers for order fulfilment

• Payment providers for transaction processing

• Website hosting, analytics and service providers

• Government authorities, regulators or professional advisers where required by law

We do not sell, rent or trade personal information to third parties.

4. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly

• Remember cart and website preferences

• Improve website performance

• Understand website traffic and visitor activity

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

5. Your Privacy Rights

Subject to applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, incomplete or outdated information

• Request deletion of personal information where applicable

• Opt out of marketing communications

• Raise a concern about how we handle your personal information

To make a request, contact us at [email protected]. We may ask for information to verify your identity before processing the request.

6. Privacy Complaints

If you have a privacy concern, please contact us first at:

Email: [email protected]
WhatsApp: +86 16769925882

Please provide enough information for us to investigate your concern. We will respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator.

7. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

Our website uses SSL encryption to help protect information transmitted through the website. Payments are processed through trusted third-party payment providers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be available on this page.

Last Updated: October 2026