Cancellation & Returns Policy

Last Updated: October 2026

At VAPEPIE Australia, we want you to feel confident when shopping with us. This policy explains how we handle order cancellations, change-of-mind returns, and issues with defective, damaged or incorrect products.

For assistance, contact us at:

Email: [email protected]
WhatsApp: +86 16769925882

Order Cancellations

You may request to cancel your order before it has been dispatched.

If your order has not entered fulfilment or been dispatched, we will do our best to cancel it. Once an order has been processed for dispatch or handed to the carrier, cancellation may no longer be possible.

If a cancellation is approved, the refund will be issued to your original payment method within 3–7 business days. Your bank or payment provider may require additional time to process the refund.

Change-of-Mind Returns

We accept approved change-of-mind return requests within 14 days of delivery, provided that:

• The item is unused, unopened and in its original condition.

• Proof of purchase is provided.

• You contact us before sending the item back.

• The return request is approved by our customer support team.

Please do not return any item without first receiving return instructions from us.

For approved change-of-mind returns, the customer is responsible for return shipping costs. No restocking fee will be charged.

Defective, Damaged or Incorrect Items

If your item arrives defective, damaged, incorrect or not working on arrival, please contact us as soon as possible.

To help us assess your request quickly, please provide clear photos or a short video of the issue, together with your order number. We encourage customers to contact us within 48 hours of delivery where possible.

Depending on the issue, we may offer a replacement, refund or another appropriate remedy. Where applicable, we will provide return instructions and assistance with reasonable return costs.

Refunds

Once we receive and inspect an approved return, we will notify you by email of the outcome.

Approved refunds are processed within 3–5 business days to the original payment method used at checkout, including credit card, PayPal, Apple Pay or Google Pay. The time it takes for funds to appear in your account may vary by bank or payment provider.

Delayed or Missing Refunds

If you have not received your refund, please:

• Check your bank account again.

• Contact your card provider or payment provider to check for pending refunds.

• Contact your bank for further processing information.

If you still need help, contact us at [email protected].

Return Address

Do not send products back before receiving confirmation from VAPEPIE Australia.

For approved returns, our support team will provide the correct return address and instructions by email.

Important Notes

For hygiene, safety and regulatory reasons, opened, used or consumed products are generally not eligible for change-of-mind returns.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law. Where a product does not meet the consumer guarantees that apply under Australian law, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Thank you for choosing VAPEPIE Australia.