🔞 Age Verification & Purchasing
Q: Is ID or age verification required when placing an order or receiving a parcel?
A:
VAPEPIE products are intended for adults only.
By placing an order, you confirm that you meet the minimum legal age requirements in your Australian state or territory.
Age verification may be required during checkout where applicable to help meet relevant legal requirements.
🚚 Shipping & Delivery
Q: Where are orders shipped from?
A:
Orders are fulfilled from our Australian warehouse network in Sydney and Melbourne for reliable domestic delivery across Australia.
Products marked as:
🇦🇺 Australian Warehouse Dispatch
are shipped from available local stock.
Q: How long does delivery take?
A:
Estimated delivery time across Australia: 5–9 business days.
Actual delivery times may vary depending on your location, courier operations, public holidays and other logistics conditions.
Q: What if my order has not been dispatched within 48 hours?
A:
Most orders are processed within 24–48 business hours after payment confirmation, excluding weekends and public holidays.
If your order status has not changed after this period, please contact our support team:
📧 Email:
[email protected]💬 WhatsApp: +86 16769925882
📦 Discreet Packaging
Q: Is the packaging discreet?
A:
Yes. Orders are packed securely and discreetly to help protect your privacy during delivery.
Q: Will the VAPEPIE brand name appear on the parcel?
A:
Packaging details may vary depending on fulfilment and courier requirements. All orders are prepared for secure and discreet delivery.
🔧 Customer Support
Q: What should I do if my product is damaged, incorrect, or my delivery is delayed?
A:
Please contact our customer support team with:
- Your order number
- Photos of the parcel or product, where relevant
- A brief description of the issue
📧 Email:
[email protected]💬 WhatsApp: +86 16769925882
Our team will review your request and provide appropriate assistance. Please also check your spam or junk folder for our reply.
⚠️ Important Notice
VAPEPIE products are intended for adult customers only.
Nicotine is an addictive substance. Keep products out of reach of children and pets.
Please use products only as intended and ensure that you comply with applicable laws and requirements in your state or territory.
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